Set up a FAQ Based Chatbot/LiveChat On Your Website
Introduction
You want to send more than just emails to your contacts. Two-way, multi-channel communications is now possible via API to send SMS (text messages), recorded voice, messenger chat platforms. You may even be looking at inbound/outbound calling integration to Infusionsoft, ActiveCampaign, Ontraport, HubSpot, SharpSpring, etc.
What Is Set up a FAQ Based Chatbot/LiveChat On Your Website?
Helpdesk data to be integrated to CRM:
-
New Contact Form Submission
a. Firstname, Lastname
b. Email
c. Phone
d. Enquiry Type - Enquiry Action
- Enquiry Description
Create Note in CRM with the enquiry info.
Tools
- LiveChat
- ZenDesk
- Continual.ly
- Drift
- Teachable
- FB Messenger